Orders are confirmed only after written approval of the quote, completion of the order details, and receipt of the required retainer. Availability is not guaranteed until confirmed. Please review spelling, dates, servings, flavors, design details, and delivery/pickup information carefully; changes after confirmation may incur additional charges and are subject to availability.

A non-refundable retainer of 50% is due to reserve your date; the remaining balance is due 7 days before pickup/delivery. Orders not paid by the due date may be cancelled and the date released. No item will be released until payment is received in full. Custom work, rush orders, or added requests may require additional payment.

Because ingredients, supplies, and production time are reserved in advance, the retainer is non-refundable. Cancellations within 14 days of the event may be responsible for up to the full order balance. Any reschedule or design/quantity change is subject to availability, revised pricing, and written approval. Please contact us as soon as possible about requested changes.

Photos and inspiration images are used as a guide, not an exact guarantee. Handmade cakes may have slight variations in color, finish, decoration, and placement. Colors can appear differently on screens and in different lighting. We will make reasonable efforts to follow the approved design; substitutions may be made if materials are unavailable, with notice when practicable.

Customer is responsible for providing accurate event and delivery details and being available at the agreed time. Once a cake is picked up or delivered and accepted, responsibility for safe transport, storage, and handling transfers to the customer. Keep cakes level, cool, and out of direct sunlight; refrigerate when instructed. Delivery fees, setup, and venue access requirements will be stated in the quote.

Products are made in a kitchen that may handle common allergens, including wheat, eggs, milk, soy, peanuts, and tree nuts. Cross-contact cannot be ruled out. Please disclose allergies or dietary restrictions before ordering; we cannot guarantee an allergen-free product or accommodate every request. Follow any storage and serving instructions provided.

Please contact us promptly if there is a concern with your order, ideally before serving, and include clear photos and a description. We will review the issue and, where appropriate, work toward a reasonable resolution. Refunds or replacements are not guaranteed and are assessed based on the circumstances. We are not responsible for damage after pickup/acceptance or due to improper storage, transport, or handling

By paying a retainer or final invoice, the customer confirms they have read and accepted these terms and the details in the approved quote/invoice.